If you’ve bought a web hosting package and you have some inquiries with regards to a concrete function/feature, or in case you have stumbled upon some obstacle and you need assistance, you should be able to get in touch with the respective tech support staff. All web hosting companies deploy a ticketing system regardless of whether they offer other methods of contacting them aside from it or not, due to the fact that the quickest way to resolve a problem most often is to post a ticket. This kind of correspondence makes the responses sent by both sides simple to track and allows the client service staff members to escalate the situation in the event that, for instance, an admin has to get involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to have at least two separate accounts to get in touch with the customer care staff and to actually administer the hosting space. Non-stop logging in and out of different accounts can often be a burden, not to mention the fact that it requires a very long time for the vast majority of web hosting providers to answer ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing through your website files or changing various settings. The ticketing system is being closely monitored 24/7/365 by our customer service team members and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to receive support. In stark contrast to some other hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you wish and ask for info in regard to any billing or technical issue. On top of that, you can read a collection of help articles, which will help you deal with the most commonly encountered challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting plans, which implies that you will not require a different support platform to touch base with our client care staff – you can do this on the spot in case you run into an obstacle. Opening a new ticket takes a few clicks of the mouse and finding an older one is equally simple. Using our intelligent search option, you can swiftly track down any ticket that you have already posted. You can submit a ticket at any given moment since our support team representatives are available to you around the clock and answer in less than an hour, although it rarely takes that much to get support. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about going through 2 or more platforms to solve a simple problem.